Yes, if your business in Malta runs several systems and needs one set of figures across them. The method does not depend on the sector: an audit of where each figure comes from, one warehouse in your own account, definitions agreed with your team, then dashboards and scheduled reports, kept current by a fractional data team. Hospitality, iGaming and insurance each have a page of their own.
Specialist software, general questions
Each sector has software built around its own work, and it reports well on what it holds. A hotel's property management system knows rooms and stays; an operator's player platform knows deposits and play; an insurer's policy system knows cover and renewals.
Around it sit the general systems: the accounts, payroll, a CRM and the spreadsheets that fill the gaps. Each was bought for one job, often years apart. The business they serve is still one business, and leadership needs to be able to run it as one.
The questions that decide things are rarely about one system. Which customers, products or channels make money once every cost is counted? What does a team cost against what it brings in? Answering them means putting the specialist system beside the general ones, work that falls between suppliers because each looks after its own system.
Sectors with a page of their own
Each page is written in that sector's terms: its systems, the figures that cause arguments, the questions that cross systems, and a worked example traced from question to answer.
Hospitality
Hotels, restaurant groups and venues: rooms, covers, booking channels and staff cost read together, by outlet and by day.
02iGaming
Online gaming operators: player platform, payment providers, affiliate system and CRM read against one agreed count of active players.
03Insurance
Insurers and brokers: premium, claims, commission and retention per product and channel, on a basis everyone has agreed.
Other sectors
Real estate, financial services and healthcare businesses also pair a specialist system with general ones. The strategy call is where to talk yours through.
Why not use the dashboards inside our industry software?
Keep using them. The reports inside a sector system are often the right tool for the people who work in it all day.
They can only show what that one system holds, though. A question that also needs payroll, the accounts or the CRM has to be answered where those sources sit together: the warehouse, loaded overnight from each of them. From there, leadership can see the whole company on one screen, a Command Centre, instead of one system at a time.
Because the warehouse sits in your own account, the reporting stays with you if you change a system or a supplier later. None of it is tied to your sector software's supplier.
What changes from one sector to another
Four things change: the specialist systems, the figures that need one meaning, the questions that cross systems, and the data that needs the most care. The method underneath stays the same.
| Hospitality | iGaming | Insurance | |
|---|---|---|---|
| Specialist systems | Property management system, point of sale, booking channels | Player platform, payment providers, affiliate system | Policy administration and claims systems, broker portals |
| Figures that need one meaning | Occupancy, covers, labour cost | Active player, new depositor, net gaming revenue | Written premium, the loss ratio basis, retention |
| A question that crosses systems | Did the busy weekend pay once the extra staff are counted? | What did a new depositor cost, with every cost included? | Which brokers bring business that renews and stays profitable? |
| Handled with most care | Pay detail | Player-level data | Policyholder details |
One family group, two sectors
Picture a family group in Malta that owns a seafront hotel and a company that lets apartments. The hotel runs a property management system and tills; the property company keeps its lettings in a CRM and a spreadsheet. Both share one accounting system and one payroll provider. The directors ask which business makes more once shared staff and costs are split fairly.
- Each business brings its own monthly report, in its own format and on its own timetable.
- Shared finance and maintenance staff are split between the two by hand, differently each month.
- The two businesses are compared on instinct, because their figures are not on one basis.
- Both businesses' systems, the shared accounts and payroll load each night into a warehouse the group owns.
- Each keeps its own measures: occupancy and covers for the hotel, units let and empty days for the property company.
- Shared costs follow allocation rules the directors agreed once, so the split is the same every month.
- The group view opens with the total, then one page per business.
Neither business changed a system. The directors now compare the two on one basis, in the terms each one already uses.
How it starts, in any sector
- Strategy callThirty minutes with Glen, free and without a pitch deck. Bring your sector, the systems you run and the question that keeps coming back.
- Data auditAbout three hours with the people who hold the figures. Glen maps the specialist system, the general ones and every report built by hand between them, and the audit closes with a quote.
- BuildRead access to each agreed system, nightly loads, records matched across systems and definitions settled with your team. Allow three to four weeks between an accepted quote and the first live dashboard.
- Fractional data teamSenior people stay on to keep the loads, the model and the reports current as your systems change. Larger projects can draw on our partner network.
What we do not do, in any sector
- We do not sell, implement or support sector software, or any other business system.
- We give no legal or financial advice, and no technical advice on your sector's own software.
- We do not write anything back into the systems we read.
- We do not take your data into our custody. The warehouse is in your account.
- Your IT support carries on as it does today.
Glen Sultana founded 110 Analytics after a career built where the numbers move daily. Our people have run analytics for tier-one companies, S&P 500 firms and high-growth technology businesses. Glen is the person on the first call, and he runs every data audit himself.
- Built in your environment, under your account
- No lock-in: if we part company, it keeps running and stays yours
- Based in Malta
Straight answers
Our sector is not on the list. Can you still help?
Yes. The audit finds out how each of your systems can be read, whatever software your sector uses, and the call is where to check fit.
Do you need to know our industry software already?
We need to know how its data can be read, and the audit establishes that system by system. How the software is set up and run stays with its supplier or your administrator.
Who is this for?
Established companies in Malta, typically with a turnover of roughly €1M to €10M a year, several systems and a monthly pack that has outgrown spreadsheets. We can cater to any company size.
Will we have to change our systems?
No. Your systems and the suppliers behind them stay as they are. The warehouse works from copies of their data, held in your own account.
Which reporting tools do you use?
Power BI where the company works in Microsoft 365, Looker Studio where it works in Google Workspace. The definitions are kept in the warehouse, so either tool shows the same figures.
What does it cost?
The data audit closes with a quote. What moves the price most is the number of systems to join and the matching each one needs. Running costs for the warehouse go on your own cloud provider's bill.
Words used across the industry pages
- Specialist system
- Software built for one sector's daily work, such as a property management, player or policy administration system.
- General systems
- The systems that are not specific to a sector: the accounts or ERP, a CRM, payroll and spreadsheets.
- Agreed definition
- The single meaning of a figure, such as an active customer or a sale, settled once with your team and used by every report.
- Fractional data team
- A senior data team that works for you part of the time, in place of a full in-house department.